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Refunds + Returns + Damages

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If you change your mind within 14 days of the purchase date you can return your item no questions asked. Please keep in mind that shipping fee will be at the customers cost.

Items returned must be in 'as new' condition. This means you have not used, assembled or damaged items. Please return items secured in its original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 25% of the value of the item.

To complete your return, we require a receipt of proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) look with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Non-returnable items excluded from all change of mind returns include:

  • Orders for commercial or non-domestic use
  • Any Sale or clearance items

Within 5 business days of Honey and Walnuts Boutique receiving your return, and subject to confirming it is in 'as new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.


If you’ve done all of this and you still have not received your refund yet, please contact us at returns@honeyandwalnutsboutique.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned.

Exchanges (if applicable)
We only replace items if they are defective or damaged (please take immediate photos of your item(s) once they have been delivered). If you need to exchange it for the same item, send us an email at returns@honeyandwalnutsboutique.com.au to speak to one of our team members to arrange postage return.

Damages

Damaged in transit
Unfortunately items are occasionally damaged in transit.

If an item arrives and the packaging or the item itself is visibly and significantly damaged, you should take photos showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery associates and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please take photos clearly showing the damage and contact us as soon as possible, ideally within 2 business days of receiving your delivery.

The type of remedy we offer will depend upon the circumstances. We will work collaboratively with you to find an outcome that you're happy with. For example we may arrange to:

  • Suggest a self repair (with an offer of compensation to you)
  • Offer a partial refund if item is kept
  • Replace the product (subject to availability)
  • Arrange for the product to be returned to our supplier with full refund minus the shipping cost back to the supplier warehouse unless specified otherwise.